Our firm is a member of the Institute of Chartered Accountants in England & Wales and so we follow their rules and guidelines. Should you have a complaint regarding our work which is not resolved to your satisfaction, you may refer the matter to them for advice and resolution.
Institute of Chatered Accountants in England & Wales
PO Box 504
Tel 0113 322 0871
We are also required to make you aware of our insurers who are Aviva Insurance Limited and the fact that fee protection insurance is available on the market that would cover you in the event of an investigation by HM Revenue & Customs. One final point to add is that we take client confidentiality very seriously and to ensure that there is no misundertsanding, other than in exceptional circumstances we will always ask you for authority before disclosing any client information to third parties.
New clients to Hayton Accountancy Limited are asked to provide certain information to enable identity checks to be performed. We are sorry if this is inconvenient or if it seems intrusive, but it is an essential part of our appointment proocedures.